Refund and Return Policy

We want you to be satisfied with your purchase. If you’re not, you can return most items within 7 days of receipt. Here’s how:

How to Return:

1. Initiate a Return: Contact our customer service or use your online account to request a return send us message with attachment of picture of the damage item. Please mark the Order Number and Item Description in subject.
2. Prepare the Package: Ensure items are unused, in original condition, and with all tags/packaging and B O S seal intact.
3. Send the Items: Follow the return instructions provided, using the designated shipping method.

Refunds:

1. Refunds are processed within 7 days of receiving the returned item.
2. Refunds will be issued to your original payment method or store credit, as per your preference.

Return Conditions:

1. Eligible Items: Most items in new, unused condition with original packaging.
2. Non-Returnable Items: Includes but is not limited to:

• Personal care

Shipping Costs:

1. Original shipping fees are non-refundable.

Important Notes:

1. Ensure the correct return address is used as specified by customer service.
2. Non-eligible or wrong items sent will not be refunded.

For additional assistance, contact our support team.